Contact Us

At Baobao Pet Shop, your satisfaction and the well-being of your beloved pets are our top priorities. Our dedicated customer service team is here to assist you with any inquiries, concerns, or assistance you may need. Feel free to reach out to us, and we'll be delighted to help.

How to Contact Us:

1. Email Support
Our primary contact method is via email. You can reach us at orders@baobaopetshop.com for prompt and detailed assistance. Whether you have questions about our products or require support with an order, our email support team is ready to assist you.

2. Response Time
We strive to respond to all email inquiries promptly within 48 hours during our regular business hours. Please note that response times may vary based on the volume of inquiries, but rest assured, we prioritise providing timely and helpful responses.

3. Social Media
Connect with us on our social media platform - Instagram. Our social media channel is a great way to stay updated on our latest products, promotions, and pet care tips. You can also send us direct messages on the Instagram.

4. Your Feedback Matters
We value your feedback, and it helps us continually improve our products and services. If you have any suggestions, concerns, or compliments, please do not hesitate to share them with us. Your input is invaluable in ensuring we meet your expectations.

5. Operating Hours
Our customer service team operates during our regular business hours, which are Monday to Friday, 10:00 AM - 4:00 PM. We are closed on weekends and holidays.

Thank you for choosing Baobao Pet Shop. We look forward to serving you and your furry companions.